Spa at Grand Sierra Resort

Overall, the massage and Spa were good. Certainly not Vegas quality however. The check out process was a mess. The one person at the desk was on the phone with presumably a customer, and I waited 16 minutes before she waited on me. She should have done one of two things: 1. She should have helped me while on the phone, 2. She should have called for help. The one thing you need to FIX is, when the massage tech is telling you about all the upgrades and creating chit chat, the customer should NOT be charged for this time in the 50 minute massage time allotted. I was, so my massage was 40 minutes (not 50) since she talked for 10 minutes at the beginning. This is a REAL issue and should be addressed by senior management.

Not bad, but not great. Massage was about average - not worth the high price. The “relaxation room” is incredibly noisy. There’s some kind of massive active warehouse or something above it, and the banging, booming and scraping is non stop. The rest of the amenities are nice, and overall it was a good experience, just not worth the price I paid.

My daughter and I had a not so grand experience. We both had a hydro facial and $600 later wished we had spent our hard earned money and time someplace else, for example Atlantis. From the moment we were greeted by the boy at the front desk that was odd and uncomfortable, to being taken back to the locker room was just down hill from there. I was informed that my appointment was first and there was no need for me to change my clothes, as my daughter was left to figure out the locker and the amenities herself as I was rushed down the hall and immediately was asked if I wanted to purchase the $80 additional charge for below my chin. I didn’t know what she was talking about at first and said no. She said ok, you can leave all your clothes on and just be sure to take your shoes off and pull the sheet up to your shoulders, and I’ll be right outside the door. The facial began and what was uncomfortable and unusual is she didn’t use any type of steamer so my face, as well as my daughters face was full of red patches everywhere from her forcing non stop. I was expecting something very different after reading the rave reviews. So needless to say we will never be back to this goat rodeo again.

This spa compared to others in the area leaves a lot to be desired. Customer service is just okay and amenities are lacking. My massage room was not sound-proofed at all and I could hear people chatting loudly in the hallway for about half of my 80-minute massage. My massage therapist and I must've had a miscommunication because she ended up just massaging one side of my back the entire time and barely massaging any other part of my body which was extremely disappointing considering the price. Would highly recommend taking your money elsewhere.

Overall, the massage and Spa were good. Certainly not Vegas quality however. The check out process was a mess. The one person at the desk was on the phone with presumably a customer, and I waited 16 minutes before she waited on me. She should have done one of two things: 1. She should have helped me while on the phone, 2. She should have called for help. The one thing you need to FIX is, when the massage tech is telling you about all the upgrades and creating chit chat, the customer should NOT be charged for this time in the 50 minute massage time allotted. I was, so my massage was 40 minutes (not 50) since she talked for 10 minutes at the beginning. This is a REAL issue and should be addressed by senior management.